EraMods
Our refund policy
How refunds are reviewed and what information support needs.
Updated 2026-07-19
1
Before requesting a refund
Refunds are reviewed from the order context: payment status, delivery status, product state, and support history. The goal is to resolve real delivery or access issues quickly.
- Check the product doc and common fixes first.
- Open a support ticket with your order ID.
- Describe what happened and include any error screenshot.
- Wait for staff review before opening payment disputes.
2
Typical refund cases
Eligible cases usually involve duplicated payments, failed delivery, unavailable stock after payment, or a product-side issue confirmed by support.
Completed digital deliveries may require staff verification before a refund decision.